As the product you order is specially ordered and has been tailor-made especially for you or has a clear personal touch according to your wishes, the right of withdrawal does not apply.
We inspect all products before they are sent to you. Should the product still be damaged or incorrectly shipped when it arrives, we undertake in accordance with current consumer protection legislation to rectify the defect free of charge.
You must always contact us for an approval before returning a defective item.
The complaint must be sent immediately after the defect has been discovered.
Any errors and defects must always be reported to email@example.com where you enter your name, address, e-mail address, order number and a description of the error.